With Inspire for Solutions Development as an Atlassian Partner in the Middle East, and our experience with Jira Service Desk, you will get a modern and flexible ITSM software that streamlines your customer requests and boosts your IT team’s efficiency, taking your IT service desk processes to a whole new level.

Jira Service Desk has an intuitive interface, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users in Jordan, Egypt, KSA and wordwide with us.

Transform Your IT
with Jira Service Desk

Manage projects

Deliver exceptional IT service, fast


Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.

Shape your processes to match the way you work


Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.

Monitor details
Measure performance

Resolve issues fast as an integrated team


Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Opsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.

Jira Service Desk Features

Intuitive ITIL-Certified ITSM Solution at your service

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Request Management

Jira Service Desk helps your IT team provide a world-class service experience and ensures employees can find the information they need to get help quickly.

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Incident Management

Quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop.

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Problem Management

Keep the impact of incidents to a minimum, record information about problems and workarounds, and help agents get to the root cause.

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Change Management

Improve the flow of changes to infrastructure and services while minimizing risk to your organization and speeding up service delivery.

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Asset Management

Connect your favorite asset management app to reference, track, and tie requests with assets directly from Jira Service Desk.

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Knowledge Management

Add Confluence to Jira Service Desk to get an integrated knowledge base that intelligently recommends the right service and learns from every interaction, so answers are easy to find.

Transform to deliver faster with Jira Service Desk

Collaborate Effortlessly

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